No signal anymore on my esim

[Mylain]

Hi,

I suddenly lost my signal on my e-sim at my iphone 13. I have tried to restart my phone a couple of times. I also tried to change my provider manually, but it won't let me.

However, I have a dual sim, and my physical SIM of a Dutch provider is working just fine. I can change my provider manually and the O2 network works for this one too.

Please help! 

Many thanks,

[MI5 · Accepted solution]

@Mylain 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Mylain]

Thanks!