No network coverage

Eve_5 · ‎27-11-2023

I upgraded today, transferred everything over but I have no 5G signal, nothing at all.

madasaf1sh · ‎27-11-2023

Did you put your old sim card in the new phone? or do a sim swap to the new sim card (as you need a 5G sim card to use 5G) ? Guide: Sim Swap: a mini guide 2017 update

If you still have no connection in the morning then you will need to contact o2, if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone or 0344 809 0202 from any other phone.

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎27-11-2023

@Eve_5

Can you get 5g at your location?

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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