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No incoming/outgoing calls after port

LPS
Level 1: Joiner
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Hello,

 

I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However she can't make any calls (call just cuts off almost instantly) and she can't receive any calls (again it just cuts off). Tried restarting the phone numerous times and no idea what to do next as everything else works.

 

Any suggestions much appreciated.

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Ij4
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Same issue for 6 days. O2 Technical team are taking way too long to deal with this

Message 31 of 32
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Ij4
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yeah my customer service calls have dropped after 30 minutes of waiting , 3 times today

This issue still persists and I have no clue what they're doing about ti. Let me know if you get anywhere with this

Message 32 of 32
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