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No O2 connection after mast removed

V1
Level 1: Joiner
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I had O2 4G connection for years. The mast has been taken down now and I have no 02 connection on my phone. I was credited last month and told it will be ok as they are searching a mast placement, but no mast and no signal of any kind. I have to use my broadband provider as I have no O2 connection

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MI5
Level 94: Supreme
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@V1 

It can take months, even years to replace a mast.

A new location needs to be found and planning permission required, etc,

Your best course of action would be to go through complaints and request a release from your contract.

https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151756 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@V1 

It can take months, even years to replace a mast.

A new location needs to be found and planning permission required, etc,

Your best course of action would be to go through complaints and request a release from your contract.

https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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