Hi,
ever since i switched to o2 from giffgaff i have been unable to send MMS messages (sadly i can’t use whatsapp). i have a £15 pay rolling plan and i also checked and do have £10 top up credit, so i don’t think its a billing issue. i am using a samsung galaxy s10 and have also tried an iPhone and a nokia e71 but all of them don’t work with MMS. i checked the APN settings and everything looks good, and i get an error of “not supported by network” or “multimedia message not accepted by message centre”. i have already called customer service and they did nothing, even after escalating the problem to a “network guru” who never called me back.
I also can’t place a call on hold (error is “not allowed” or “can’t switch calls”) and so therefore i can’t add a call and then press the button to merge calls. customer services have been useless, even after a “network reset”.
if anyone knows anything, then all your help would be greatly appreciated!
