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New to O2, Apple Watch stuck activating and no customer service chat available

TigersLair
Level 1: Joiner
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Hello!

So I’ve very recently signed up to a sim-only contract for my iPhone. I then added an airtime plan for my Apple Watch, followed all instructions and confirmed the extra £5 per month.  However when I check on mobile data on the Apple Watch app it just says ‘activating’… and I’ve waited almost a week and it’s still just saying that.


I’ve tried contacting support via the chat because it says leave a message and someone will come back to you… but when I try to put a message it just constantly says all agents are busy.

 

Getting very frustrated. Help appreciated. Thanks!

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MI5
Level 94: Supreme
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@TigersLair 

Currently a known issue that O2 are working on a fix for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Themadwife
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I have same issue - has yours resolved yet ? 

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TigersLair
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Sadly not

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MichaelC20
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Did your issue ever get resolved, I have the same issue now so I guess not?

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