New sim swap not working

[BobDonaldsonn]

I got my sim swapped in store last week. I was told it would begin working within 24hours. I got the confirmation message instantly. It has almost been a week and it is not worked. I have no signal at all. I am paying for a sim that doesn't work at all.

[MI5]

@BobDonaldsonn 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Have you rebooted?

[BobDonaldsonn]

I have rebooted and reset my iphone multiple times. I have tried a working sim in my phone successfully and this sim in another phone and it did not work at all.

[MI5]

Get onto O2 then @BobDonaldsonn as above.

[N18lld]

@BobDonaldsonn Did you ever get this resolved? I’m unable to get a number bar removed and it’s looking like I’ll have to change provider to get back up and running.

[Oxonian]

@N18lld 

This might help :-

Guide: O2 BARs 

Have you tried contacting O2's social media team using the details set-out above by @MI5 ? The social media team have a good reputation and just might be able to resolve your problem. 👍 

If they do not respond immediately, ping them occasional reminders ; it is said that they typically respond in a couple of days.    

[N18lld]

Hoping it will be resolved through those channels

[Oxonian]

@N18lld 

Good luck. 👍

[N18lld]

Kindly sorted by @Dave-O2

[Oxonian]

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@N18lld wrote:

Kindly sorted by @Dave-O2

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Excellent news @N18lld. 👍