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New phone.

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DB9
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on ‎28-11-2023 15:02

on ‎28-11-2023 15:02

Hi.

I am a total tech loser, and want to buy a new Samsung, probably an A34.

How do I get all my info onto the new phone from my A13, as I am told in store that Guru's are no longer available to bail me out? And do I keep my number, don't want that to change?

Cheers.

DB.

 

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MI5
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on ‎28-11-2023 15:18

on ‎28-11-2023 15:18

@DB9 

Just use your current sim, nothing will be lost.

Smartswitch will backup your texts and restore them to the new phone along with everything else you choose during the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎28-11-2023 15:05 - edited ‎28-11-2023 15:06

‎28-11-2023 15:05 - edited ‎28-11-2023 15:06

@DB9 

Use Samsung Smart Switch.

Guide here Guide: Backing up your phone 

If you upgrade, you keep your number automatically but if you buy phone sim free just use your current sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DB9
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on ‎28-11-2023 15:16

on ‎28-11-2023 15:16

Hi.

That sounds promising. I am doing Pay as you go, so will that affect anything?

Also, will all my text messages be lost?

Cheers.

DB.

 

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MI5
Level 94: Supreme
  • 151821 Posts
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  • 28844 Solutions
Registered:

on ‎28-11-2023 15:18

on ‎28-11-2023 15:18

@DB9 

Just use your current sim, nothing will be lost.

Smartswitch will backup your texts and restore them to the new phone along with everything else you choose during the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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