New phone broken after 3 days

[Kboor]

Ordered a new phone last Thursday and it arrived Monday instead of Friday, today (Thursday) the screen and lock button doesn’t work! There is no damage to the phone at all and cannot even turn the phone off to restart it. 
I cannot seem to find a number of who to contact to sort this out. 

[madasaf1sh · Accepted solution]

@Kboor 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 202 from an o2 phone or 0344 809 0202 (all numbers are on the contact us page).