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on 08-02-2024 19:40
Hi, I’ve just set up my new iPhone but no idea what the eSIM stuff is?
should’ve just chosen regular sim. Not a clue what to do. Help online says it should say on my homepage to download it or there should be a qr code? Where is any of this I can’t see it?
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on 08-02-2024 20:05
Yes @Hannahbur
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-02-2024 19:44
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on 08-02-2024 19:44
You should have received an esim pack if you wanted to use esim, and for 99% of people you dont need esim...
If you cant see it in my o2, you will need to pop into an o2 store with photo ID, and get the esim pack.
There is a guide by Apple on how to install it
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 08-02-2024 19:48
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on 08-02-2024 19:48
Do you know where it would be in my o2? I’ve looked at the app and site. This is so frustrating!
why is it so complicated?!
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on 08-02-2024 19:49
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on 08-02-2024 19:49
What is the pack? I just have the phone. Is something from the parcel?
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08-02-2024 19:52 - edited 08-02-2024 19:53
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08-02-2024 19:52 - edited 08-02-2024 19:53
Esims are meant for more technical users, and it should be under Sim Cards, Install Sim, and then esim option..
If not, then you will need to go to the o2 store and get either a plastic sim or an esim pack
Is this an upgrade???? If so then just use your old sim card...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 08-02-2024 19:55
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on 08-02-2024 19:55
Yes it’s an upgrade. So am I just putting my old sim into new phone?
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on 08-02-2024 20:05
Yes @Hannahbur
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-02-2024 21:21
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on 08-02-2024 21:21
Thank you! That’s worked.
Omg I wish they’d just said that somewhere I’ve been trawling the help pages 🙈

