New iPhone 14 and lost Apple Watch data connection..

[NeilYork]

Hi

I activated my new iPhone 14 earlier and for some reason it didn't want to move my Apple Watch Ultra over automatically from iCloud so I simply set it up as a new watch.

In doing the above, I now seem to have lost my o2 cellular connection (the £5 a month tariff).  

I got in touch with o2 chat and the chap said he would reset my esim and I have since had a text stating that my airtime plan has been connected.  But it definitely isn't working on the watch.

When I try to set it up in the Watch app, I'm getting error code 90.

Can anyone advise what I need to do?

Thanks,

[gmarkj]

Another code 90 error @O2Georgina . Can you see if you can help?

Is it possible to get some sort of list of error codes @Martin-O2 @RafaC @Breanna so we can understand what they are and how they get fixed? If they all need CS support then it doesn't matter too much...

[O2Georgina]

Thanks for the tag @gmarkj 

@NeilYork  I will send you a private message now

[RafaC]

Hey @gmarkj, thanks for the tag. For now directing them towards the account advisors is the way to go. 

[Cleoriff]

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@RafaC wrote:

Hey @gmarkj, thanks for the tag. For now directing them towards the account advisors is the way to go. 

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Appears to be a new error code every week @RafaC.

More than ridiculous really.

[RafaC]

@Cleoriff we've reporting these cases to O2 and the team is working on it, thanks for the tag.

[Cleoriff]

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@RafaC wrote:

@Cleoriff we've reporting these cases to O2 and the team is working on it, thanks for the tag.

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I know whats happening @RafaC, I've referred enough people to the advisors myself. 

I was just pointing out it was a new error code on a weekly basis, which isn't very good really. 

[jonsie]

It is getting very tedious referring people to the O2 forum advisers

It would help if we knew the process required to sort out these massive screw-ups

Again, the same applies to the porting issues with OTP in particular to banking and WhatsApp

There is no pleasure in referring customers to the forum advisers when we have no clue to the 'fixes'!

How about some feedback from the advisers, maybe a long awaited guide?

[Cleoriff]

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@jonsie wrote:

It is getting very tedious referring people to the O2 forum advisers

It would help if we knew the process required to sort out these massive screw-ups

Again, the same applies to the porting issues with OTP in particular to banking and WhatsApp

There is no pleasure in referring customers to the forum advisers when we have no clue to the 'fixes'!

How about some feedback from the advisers, maybe a long awaited guide?

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I agree @jonsie. I feel all I've done for the past 3 days is refer people to the advisors. mainly for these Error codes.