cancel
Showing results for 
Search instead for 
Did you mean: 

Email address attached to sister's account

Jill-58
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i need to explain this issue with someone, on person, I took out a contract on behalf of my sister who has Demensia, with my email address, I was on vodaphone at the time, I have since changed to yourselves, I want to set up an app for my self, I can`t because l already have my sisters acc, it`s a real mess. My sister has a sim only acc. shse pays £5.64 a month. phone number is [MOD EDIT: Removed]. My sisters mane is [MOD EDIT: Removed], she now lives in a care home and this is the only way l can contact her, her old address is was [MOD EDIT: Removed]

I have a contract with an iphone and a watch and pay £75.35 i think a month, My phone number is [MOD EDIT: Removed] my name is [MOD EDIT: Removed]. my, address is [MOD EDIT: Removed]

Can someone please help me by setting these two accounts into two seperate accounts,

Message 1 of 2
129 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 149547 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

@Jill-58 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
122 Views