Email address attached to sister's account

[Jill-58]

i need to explain this issue with someone, on person, I took out a contract on behalf of my sister who has Demensia, with my email address, I was on vodaphone at the time, I have since changed to yourselves, I want to set up an app for my self, I can`t because l already have my sisters acc, it`s a real mess. My sister has a sim only acc. shse pays £5.64 a month. phone number is [MOD EDIT: Removed]. My sisters mane is [MOD EDIT: Removed], she now lives in a care home and this is the only way l can contact her, her old address is was [MOD EDIT: Removed]

I have a contract with an iphone and a watch and pay £75.35 i think a month, My phone number is [MOD EDIT: Removed] my name is [MOD EDIT: Removed]. my, address is [MOD EDIT: Removed]

Can someone please help me by setting these two accounts into two seperate accounts,

[MI5]

@Jill-58 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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