New SIM

[Amar68]

Hi,

My SIM card is faulty.

I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault.

I have never changed the SIM card so I think it is due to be changed.

Please advise

[TallTrees]

Your best bet is to go into an o2 shop if at all possible @Amar68 

Take photo ID

A request through o2 will be quite long.

Otherwise contact o2 customer services Here 

Guide: How to find help & contact O2 

[Enlli]

If you order through Customer Services your old SIM will be immediately turned off and you will be at the mercy of O2 and Royal Mail as when you get your replacement.

Hence the good advice to go instore with ID