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New SIM

meadies_at_cop
Level 1: Joiner
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on ‎22-09-2023 07:12

on ‎22-09-2023 07:12

My SIM card has been damaged and need a replacement. My O2 website is not enabling me to do it, only 'swap' sim card but I am not able to as it wants to text to my SIM / Mob number which is not available as damaged. How do I get a replacement SIM card?

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MI5
Level 94: Supreme
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on ‎22-09-2023 08:02

on ‎22-09-2023 08:02

@meadies_at_cop 

The easiest and quickest way forward for you would be to pop into your local O2 store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎22-09-2023 10:39

on ‎22-09-2023 10:39

If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

But instore is the best option as stated by @MI5 

I believe waiting for social media could be a test in endurance at the moment

Possibly overrun with distraught iphone customers

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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