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Network issues

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Applesandpears
Level 1: Joiner
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on ‎17-02-2023 18:45

on ‎17-02-2023 18:45

I am unable to make or receive calls a message comes on the screen saying Not registered on network, any ideas unable to get help from 02 all the customer services centres are closed.

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MI5
Level 94: Supreme
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on ‎20-02-2023 15:12

on ‎20-02-2023 15:12

@Applesandpears 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
Level 94: Supreme
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on ‎17-02-2023 18:50

on ‎17-02-2023 18:50

A couple of self help guides

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎20-02-2023 15:12

on ‎20-02-2023 15:12

@Applesandpears 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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