Network coverage

[IzabellaB]

How do I speak to a human that works for O2 to help me with my network issues? I have the most shocking network coverage wherever I go anywhere and I’m wondering if it’s something I’ve done with my phone set up or if O2 just has very poor coverage? Thanks 

[Bambino · Accepted solution]

@IzabellaB Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Also take a look at these guides: 

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)