My o2 error and direct debit overcharge

[Ericnoonan2]

My o2 now opens to Elizabeth Noonan instead of Eric Noonan Elizabeth is my wife she has her own My o2 account both accounts display the same information about her phone. Also my bank statement indicates that I have been charged £25. OO not the usual £ 14.01. Can you please clarify 

[madasaf1sh]

@Ericnoonan2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

[Enlli]

O2 have suspended combining accounts in My O2. So you will need to make an account in your name using a different email address 

You will need to contact O2 re the charge

202 from handset or

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.