My number shows still processing

[Shameer]

While moving my primary number onto new contract, O2 deactivated my primary number, I had to get it re-activated last week, and now its now showing on their system. Keep saying they need to process the number again in order for me to migrate it onto the new deal. Its nearly been a whole week. Has anyone faced issue? Due to this all the discount on my primary number was removed and I am been charge a very high monthly fee. Even though its o2 fault.

[MI5]

Not uncommon these days @Shameer 

There are issues with accounts switching between the old legacy accounts and the new billing system.

Try calling the 

Purple team 08082816956

[Shameer]

I have been ringing o2 past one week, all i am been told is that my request as been escalated with the technical team, they say it will take 5-10 working days, this is on when i ring them in 202. I will try and give purple team a call

[Shameer]

I spoken to purple team, they said they can see the number live, but o2 cs cannot see it on the system. I can’t request pac code or change tariff. I have been set up on high rate. This process with o2 has become such a pain and stressful