Hi - my phone got stolen and I have a new phone and sim from o2 insurance (they were actually v good!).
The sim instructions to move your number to the new sim wants to send a text to my number (which i don't have access to as my old sim is lost with my phone). I phoned o2 and they put me on hold to speak with insurance and then they came back and i thought they were putting me through to someone because they mentioned getting a number but it seemed that they sorted it out for me and said it will take up to 24 hours but is usually instant - i didn't give them any details of the new sim (i can only assume this is the 'number' they got from insurance) - does this all sound right? that they did it automatically without me giving any details of the new sim etc? (they know my usual phone number).
And how do i know once i have my number back? i suddenly have signal after restarting my phone but can't make calls. The phone doesn't actually tell me anywhere what my number is (siri has guessed it from emails). I can't log into most apps until I have my number back and associated with a phone because they all need to text the number to verify I'm me.
Thanks in advance for any advice you can give.
