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Mobile number pay as you go has been cut off

Lynne10
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I want my number reactivating

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Enlli
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Well the original post is a year old

Did you follow the terms and conditions?

You need to make a chargeable call once every six months at a minimum

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Cleoriff
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@Lynne10 

No idea why you have been cut off unless you haven't topped up?

Either way you need to contact O2.

All methods of contact are here Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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Grotemobile
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Hi Same problem here .12/07/25 .Spent hours on the phone .Still cut off. £16 in the account lhave now put in a complaint. 

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Enlli
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Well the original post is a year old

Did you follow the terms and conditions?

You need to make a chargeable call once every six months at a minimum

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 9
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Oxonian
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Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints. 

 

I would be inclined to use social media to get help from O2 :-

 

Facebook : https://o2uk.co/O2CFB

 

X (Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

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MI5
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@Oxonian wrote:

Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints. 

 


How do you know?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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I think the words 'up to' just about covers it 😎

I've never believed in the whole 8 weeks thing anyway...

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MI5
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The only accuracy around the 8 week thing is that the complaint can be escalated after 8 weeks if not resolved.

It's all covered in the response from O2 when a complaint is logged so pointless to keep on spewing the same rhetoric.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Quite!

...and I have never in all my time on the community told anyone 8 weeks for a complaint

Message 9 of 9
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