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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @JC10 - the SMS may have said your O2 tariff or account is now enabled for 5G - you still need: a 5G phone, a 5G SIM, and be in a 5G area for your phone to pick up and use a 5G signal. Sounds like you need to try temporarily switching your phone to 3G/2G after rebooting it to see if that helps get your mobile internet working again. Then flip it back up to 4G or Auto.
If that does not help, then reach out to O2 via Social Media, links below, or call 202 and talk to CS (around 08:15 is best time to call and get onto the queue). Good luck.
- 35921 Posts
- 228 Topics
- 1589 Solutions
Hi @JC10 - the SMS may have said your O2 tariff or account is now enabled for 5G - you still need: a 5G phone, a 5G SIM, and be in a 5G area for your phone to pick up and use a 5G signal. Sounds like you need to try temporarily switching your phone to 3G/2G after rebooting it to see if that helps get your mobile internet working again. Then flip it back up to 4G or Auto.
If that does not help, then reach out to O2 via Social Media, links below, or call 202 and talk to CS (around 08:15 is best time to call and get onto the queue). Good luck.
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I had that same message as you @pgn, although mine came through on the 1st June. I won't get it just yet though. My phone is 5G capable but my sim is only 4G. I'm in no rush 😂
