Missed delivery

[Trisha_88]

I was hoping to have received an estimated time slot window for my delivery of new device however I never received one. This meant I missed my delivery, tracking now says exception recipient wasn’t available processing for next delivery?

Should a notification have been sent? Usually when I’ve ordered from other places you get a window so there is no need to wait in all day. Due to work I was planning on having someone at my home to receive the package. 

any help would be appreciated. Thank you

[pgn]

@Trisha_88 - 

Looks like you should contact the sales team as they can help with that – message them on Social Media if you can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via  Guide: A Guide to Skype