Yesterday I lost my iPhone 14 Pro max. Very annoying as I have never lost a phone, let alone a good one. I phoned O2 to report the loss, and also spoke to O2 insure to make a claim. O2 blocked the phone and sim. They sent me out a replacement sim first class which I found very strange, as I didn't have a phone to put it in. O2 insure said it would take them at least two working days 'to make a decision'. So what was the point sending me acsim first class ?
