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Lost phone and can't order a new sim

PATRICK5
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My phone was stolen by a baboon! I am in Zambia. My niece in UK reported it lost to O2 in UK and asked for new Sim to be sent to my address. They told her I had to go on line and order through my account. When I do this under 'swap sim' it tells me to enter the security number they have sent to my mobile phone. Hmmmm. Clearly I can't request a replacement sim via this route - anyone got any advice as to how I can do this on line?

Thanks

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Cleoriff
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You can't. You have lost your sim and phone. O2 will only send sims to a UK address This is the guide for lost and stolen Guide: Lost or Stolen O2 Device? - How to Report it. You should pick up a cheap phone (if you can) and use a local sim until you return home.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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You can't. You have lost your sim and phone. O2 will only send sims to a UK address This is the guide for lost and stolen Guide: Lost or Stolen O2 Device? - How to Report it. You should pick up a cheap phone (if you can) and use a local sim until you return home.

Veritas Numquam Perit

Girl in a jacket
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MI5
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@PATRICK5 

Guide here Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PATRICK5
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thanks for your help with this - not being a social media person - will endeavour to try Facebook as someone signed me up to that about twenty years ago and never used it!

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PATRICK5
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Can you tell me how I will know if they reply from Facebook?

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MI5
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@PATRICK5 

I know that scenario

Replies come back through Facebook messenger.

You'll get a notification on the app.

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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You will get a private message box open up when they reply on FB @PATRICK5.

I used them last week and only waited 15 minutes for a response.

Veritas Numquam Perit

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PATRICK5
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Thanks for letting me know - posted it two hours ago so guess they must be busy but will hold on in hope

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