Lost phone and can't order a new sim

[PATRICK5]

My phone was stolen by a baboon! I am in Zambia. My niece in UK reported it lost to O2 in UK and asked for new Sim to be sent to my address. They told her I had to go on line and order through my account. When I do this under 'swap sim' it tells me to enter the security number they have sent to my mobile phone. Hmmmm. Clearly I can't request a replacement sim via this route - anyone got any advice as to how I can do this on line?

Thanks

[Cleoriff · Accepted solution]

You can't. You have lost your sim and phone. O2 will only send sims to a UK address This is the guide for lost and stolen Guide: Lost or Stolen O2 Device? - How to Report it. You should pick up a cheap phone (if you can) and use a local sim until you return home.

[MI5]

@PATRICK5 

Guide here Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[PATRICK5]

thanks for your help with this - not being a social media person - will endeavour to try Facebook as someone signed me up to that about twenty years ago and never used it!

[PATRICK5]

Can you tell me how I will know if they reply from Facebook?

[MI5]

@PATRICK5 

I know that scenario

Replies come back through Facebook messenger.

You'll get a notification on the app.

Good luck

[Cleoriff]

You will get a private message box open up when they reply on FB @PATRICK5.

I used them last week and only waited 15 minutes for a response.

[PATRICK5]

Thanks for letting me know - posted it two hours ago so guess they must be busy but will hold on in hope