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Logging in My O2

grrrld
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎13-04-2024 22:58

‎13-04-2024 22:58

I've been my O2 for some time without problems, but now I get a message saying something went wrong. If you're new to My O2 it may take time to activate; otherwise contact us 

I've tried uninstalling and reinstalling the app, but it made no difference. It seems my user name and password are correct...they worked in the past and are saved in Password Manager.

Can you help please.

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MI5
Level 94: Supreme
  • 150839 Posts
  • 645 Topics
  • 28744 Solutions
Registered:

‎13-04-2024 23:00

‎13-04-2024 23:00

@grrrld 

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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