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Can not log in to My O2

slee2
Level 1: Joiner
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on ‎26-09-2024 16:23

on ‎26-09-2024 16:23

I have received a letter stating that I have an outstanding amount with O2 when I cancelled the entire package with Virgin & O2 the following 48 hours & have never set any thing up or installed the equipment nor have I ever even received a SIM card from O2, now I am trying to log in to find out what’s going on & I can as the two step verification codes are two mobile numbers that I have never ever seen before let alone had contract mobile sims with! Now I can’t log in & am about to loose the plot! Can any one please help!

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MI5
Level 94: Supreme
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on ‎26-09-2024 16:27

on ‎26-09-2024 16:27

@slee2 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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