Keeping old number link?

[Amx]

Hi everyone,

I've joined O2 and I want to keep my old number. I can't find any link to do that online.

Is it really calling 202 or going to the shop the only option to transfer my number?

With other provider I was able to do that online within a minute.

I'm on 202 call for nearly 2 hours now listening to crappy music and no one bothers to answer.

Is it normal with this network? 

I'm still within my cooling period and having second thoughts now. They were so quick with taking my DD payment, even before my SIM has arrived, but not that quick with you would think a simple task.

If anyone have a link to transfer my number online I would be grateful.

Thanks.

[MI5]

@Amx 

I doubt that number will be answered any quicker as it isn't a secret number and is out there for anyone to find.

It's been posted on the forum hundreds of times.

I'll ask @O2Emma to help you.

[O2Emma]

Hi @MI5 I will look into this thanks.

[O2Emma]

Hi @Amx I will send you a private message to look into this for you.

[Amx]

@MI5 Yeah I figured that out. That number is on the O2 website to call from "any other phone".

[MI5]

@Amx 

We've just been told that there is a "technical" issue with the phones today, so probably why call waiting times are excessive, maybe  

Anyway, look for a message from Emma and hopefully you can be sorted out quickly.