Internet no loading with 4g.

[Pete_stygle]

Basically, since upgrading to additional data (30gb to 250gb), I've been unable to connect to online services properly. Social media doesn't load, neither does YouTube etc.....

Not sure if it's a coincidence of upgrading but it's been going on for around 4 months, around the time I massively increased my data allowance.

I'm averaging 70gb per month and this month Ive barely used 15gb because of the slow to non loading. I'm not prepared to pay for a service that I'm not receiving.

I wish to look to cancel my plan payments , but still pay my handset payments.

Thanks,

Pete.

[MI5 · Accepted solution]

@Pete_stygle 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.