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Forum Posts

Resolved! 4G not working despite having 14gb data

I’ve tried switching it off and on again multiple times but for some reason my 4g doesn’t see to work, it worked for a day or two and now I’m left with nothing. phone will work perfectly when connected to wifi but as I’m on the move all the time I ki...

AaronK3ll by Level 1: Joiner
  • 634 Views
  • 1 replies
  • 0 kudos

Resolved! Sorry your call cannot be continued

Hello I need some help/advise. I have had this problem for a few years now but it is getting worse.When I call certain people it says sorry your call cannot be continued. It is pretty random as I can call certain people and others it stops me. I aske...

Kimbohew by Level 1: Joiner
  • 2471 Views
  • 2 replies
  • 0 kudos

4g in France cannot connect.

I am in France. I have travel bolt on but cannot get 4g. My son has 4g so it is available.

CLogue by Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! Really bad signal in North Somerset

Really bad signal in North Somerset can hardly use my iPhone 12 , was told upgrading would improve signal issues on my iPhone 8 and is just as bad and no 4g

Andpick80 by Level 1: Joiner
  • 813 Views
  • 1 replies
  • 0 kudos

Resolved! eSim proceedure

Hi team Background:I have a Galaxy Watch 4 on order and have been sent an 'eSim voucher' after a conversation with one of the sales team via chat. This, at £5 is unlimited data and can be linked to my phone (GNote20U5G). My problem:Instructions say t...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5705 Views
  • 2 replies
  • 2 kudos

Resolved! Can't Receive call From Three Users

Hello This Is Prashantkumar Nai I am The Account holder,I did not received call from three users since i am joined into the O2,I recently Talk with Three Network team as well they suggest me that please contact your current network Provider

Prashant by Level 1: Joiner
  • 765 Views
  • 2 replies
  • 0 kudos

No mobile plan found

I have just got my new phone and have inserted the sim, however, when I go to my settings it says the mobile plan can't be found. I need help to fix this

Ogame31 by Level 1: Joiner
  • 681 Views
  • 2 replies
  • 0 kudos