Incomplete/Partial Port

[DavideUK]

I've recently been migrated to O2 from VirginMedia which seems to have been complicated by the fact that I was abroad at the time of the transfer. I was subsequently sent an O2 SIM which I have installed and can now make/receive calls as well as sending SMS; I cannot however receive SMS messages. Can the porting team be contacted through this forum or do I need to go via customer services?

[DavideUK]

Forgot to add - if I put the old SIM card back in, I can receive SMS but nothing else works - hence my conclusion that the port has only partially worked.

[MI5]

@DavideUK 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Also check this guide Guide: Text Message Tips (not sent or received) 

[DavideUK]

Thanks for the reply - I'll try one of the contract methods suggested.