Solved: Incoming calls only ring once

Graham1970 · ‎28-04-2023

Hi hoping someone can help me since Tuesday all my incoming calls only ring once then says user busy. I don’t have voicemail or call forwarding activated and have checked what settings I know. Phoned 02 help desk could hardly understand him but he did give me code to put in phone **61*901*11*30# says this would set my timer for calls going to voicemail to 30sec still no change. I have reset all my settings now lost what to do

Thank you for any advice

MI5 · ‎28-04-2023

@Graham1970

Sounds like an account issue.

Let's see if @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-04-2023

@Graham1970

Sounds like an account issue.

Let's see if @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎28-04-2023

Hi @MI5 I will pick this up thanks.

Hi @Graham1970 I will send you a private message to look into this for you.

Graham1970 · ‎29-04-2023

Thank you 🙂 you were right @O2Emma sorted my issue so grateful

MI5 · ‎29-04-2023

Pleased to hear that @Graham1970

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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