12-05-2020 19:52 - edited 12-05-2020 19:53
12-05-2020 19:52 - edited 12-05-2020 19:53
Hi
Really hope someone can help, this is driving me crazy!
I have an iPhone 11 Pro Max and I'm having an issue with incoming calls. When a caller phones they can't hear it ringing out but it's ringing my side. When I answer the call fails. Caller either just gets cut off or it says call failed. When they do eventually call back they hear 'connecting' , no ring tone and then I answer.
I've tried to google it and found a similar issue but it was resolved by turning WiFi calling off, mine was already off. It was set to ring on my other devices but I've turned that off too but still problem continues.
Today has been awful, practically every caller has taken 3 or 4 attempts to get through. I am my dads emergency call if he has a fall so I need my phone working if they call!
Any help much appreciated.
Thanks
on 12-05-2020 20:19
If you have an esim connected to your account it's a known issue.