Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[O2Trevski]

thankyou for the tag i will private message @JessicaF 

[O2Trevski]

Hi please can you send me your phone number with the issue .

Thanks o2Trevski

[O2Trevski]

can you please send me your phone number so i can look into it for you regards o2Trevski

[Cleoriff]

@JessicaF 

You need to send @O2Trevski the info he needs via Private Message.

Click on his name (in Blue)

That will take you to @O2Trevski's Page.

Top right hand corner you will see 'Send A Message'

Click on that and a another Box opens.

It will have his name at the top

On Subject just write "No Caller ID"

Then give him the info he requires in the large box.

When he replies you will see a red (1) in the envelope icon on your home page,

Hope that helps.

[JessicaF]

sent that over via message

[Sophs123xx]

I have messaged with my number 

[Jackv112]

I am also having the same problem @O2Trevski are you able to help? Thanks

[gmarkj]

Not sure when Trev will be back on @Jackv112 so I will mention the other advisors who might be able to help.

@O2nath_ci @O2Emma can you see if you can fix this?

[O2Emma]

Hi @gmarkj I will pick this up thanks.

It looks like the no caller id issue has started after the latest IOS update .

[O2Emma]

Hi @Jackv112 I will send you a private message to look into for you.