Impossible to add Bolt Ons

[chattan]

Running out of data and it is currently not possible for me to add a Bolt On - not on the App (it just leads to a dead page), nor on the website. Anyone got a suggestion or know what the problem is?

[jonsie]

If you are changing or have recently changed tariff a bolt on cannot be added for 30 days

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[chattan]

Thanks.  Yes I've sent messages but no response. I'll call them.