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I have lost visual voicemail on my iPhone and I do not receive notifications for voicemails

Tolu
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on ‎29-06-2020 22:43

on ‎29-06-2020 22:43

Hello,

 

I have lost visual voicemail on my iPhone for several weeks now and I do not receive notifications when I receive a voicemail.  I have called o2, I have rebooted my iphone several times, reset the network settings, sent 9011 to STATE and turned on/off my mailbox and I have tried to change my voicemail password. None of these have worked, please help. I have been missing voicemails and it is very frustrating.

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MI5
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on ‎29-06-2020 22:50

on ‎29-06-2020 22:50

@Tolu 

You need to call O2 and ask for iData to be enabled on your account.

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tolu
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on ‎29-06-2020 23:05

on ‎29-06-2020 23:05

Hi, thanks for this - looking at my APN, i can see that idata is already enabled but i will call 02 and request this nonetheless.

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Tolu
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‎29-06-2020 23:05 - edited ‎29-06-2020 23:06

‎29-06-2020 23:05 - edited ‎29-06-2020 23:06

.

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MI5
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on ‎29-06-2020 23:08

on ‎29-06-2020 23:08

You can't see what's on your account. You only see your phones connection settings. It needs to be enabled by O2 first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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