I don't receive passcodes when logging into websites

[Lanijane]

I bought a new phone on Friday and since then I don't receive one time passcodes when I log into websites such as paypal etc. I have received other text messages. Please advise

[TallTrees]

Hello @Lanijane 

Welcome to the o2 Community forum 

Sometimes this can happen see if this guide helps

Guide: Text Message Tips (not sent or received) 

Or you can contact o2 customer services here, leave them a message:

O2 Social Media

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[Breanna]

Were you able to get this sorted @Lanijane? 

[Lanijane]

Yes and no!. I'm getting codes but only after they have expired. It must be a network error?

[pgn]

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@Lanijane wrote:

Yes and no!. I'm getting codes but only after they have expired. It must be a network error?

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I'll tag @O2Sarah- who is the O2 Advisor on duty on Monday morning - keep a watch on here for her message looking for more information to solve this, @Lanijane.

[O2Sarah-]

Thanks for the tag @pgn 

@Lanijane I will send you a private message so we can check your account.