I cannot get into my O2 account.

[Sarah2024]

I cannot get onto the O2 app, it tells me the I'm not an O2 customer!

[pgn · Accepted solution]

@Sarah2024 - 

O2 have transferred people to a new billing system and unfortunately there is a problem which is affecting thousands of customers with My O2.

Currently you have two options:

1.You need another new email address to register a separate My O2 (give this to O2)

2. Or you can request O2 to release the original email from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

Whatever option you choose, contact social media to action it. Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Other ways to get to O2 here: Guide: How to find help & contact O2 

Good luck!

[Enlli]

O2 have messed up big time with introducing new systems. You and thousands of others have problems

You will need to contact O2

Guide: How to find help & contact O2