I can't activate the Disney Extra. I press "Activate" and the screen goes blank.

[Joe18]

Just joined O2 and have tried to activate one of the extras offered by O2.

As soon as I press the "activate" button the screen goes blank.

[Bambino · Accepted solution]

@Joe18 See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

If that doesn't work, contact customer service.
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