I am unable to log into my O2 account
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on 06-12-2023 10:16 - last edited on 06-12-2023 11:08 by Dave-O2
I received an email yesterday saying I was at 50% of my spend cap, am unaware what this is, and, once again I am having problems logging into my account
mobike number is (REMOVED)
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on 06-12-2023 10:40
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on 06-12-2023 10:40
Scammers and spammers thank you for posting your mobile number on a public forum and you are liable for anything that comes of this.
it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 06-12-2023 10:46
Your spend cap allows you to make chargable calls or texts that fall outside of your allowance.
For example, I have a £10 spend cap and I have just used a shortcode text that cost 15p, leaving me £9.85
Whatever spend cap you have the text is to say you have use half.
I would get one @ the £5 level
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on 06-12-2023 14:12
Guide here Guide: Spend Caps & Charge to Mobile on O2
Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.