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I am unable to log into my O2 account

RoseL
Level 1: Joiner
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I received an email yesterday saying I was at 50% of my spend cap, am unaware what this is, and, once again I am having problems logging into my account

mobike number is (REMOVED)

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madasaf1sh
Level 78: King of Kings
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@RoseL 

Scammers and spammers thank you for posting your mobile number on a public forum and you are liable for anything that comes of this. 

 

it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks

 

**Post flagged**

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 69: Guiding Light
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Your spend cap allows you to make chargable calls or texts that fall outside of your allowance.

For example, I have a £10 spend cap and I have just used a shortcode text that cost 15p, leaving me £9.85

Whatever spend cap you have the text is to say you have use half.

I would get one @ the £5 level

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@RoseL 

Guide here Guide: Spend Caps & Charge to Mobile on O2 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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