How to close an account

[Twin]

I had a phone for my Father who died in January. Since then I have been trying to close the account. I do not have the phone or simm anymore so are unable to get the code to verify who I am. How can I close this account. Please do not reply using the phone number as I do not have access to it. I have to say it is extremely hard to get any answers and talk to someone who can actually help. 

[madasaf1sh]

@Twin 

You need to speak to the bereavement team, all the details are here https://www.o2.co.uk/help/account-and-billing/bereavement

There is nothing people can do here, as this is not customer services or live chat. 

Also remove your email address as there are scammers and spammers who look at this forum, and you are liable 

**POST FLAGGED***

[Twin]

Thanks. How do I remove the email address!

[JohnBB99]

Do you have a access of your dad email.

If you have it, so coustomer service will be also help you.

[Twin]

Just found out how. Thanks again👍

[JohnBB99]

If you know your dad email ,so coustomer service will be help you.

Nothing else more we can help you.

[madasaf1sh]

Stop posting bs it doesnt help the op, and has nothing to do with there dads email address...  

The Op needs to contact the team who deal with this..