How do I pay a final bill then?

[zerothree]

After my contract ended, I assumed that would be it, so I cancelled the direct debit. O2 then shoved me on to some rolling 'deal' without my consent, and I've had to pay off those bills individually. I ordered a disconnect, and after a month have now received my final bills. But as I have been disconnected, I no longer have a workable number to log in and pay the bills. Because apparently whether by app or by web you need a text to be sent and to enter a code. What a dumb system. No need for crazy security when it's simply just someone paying in. Presumably I have to call, do I, and spend hours on hold, no doubt?

[Bambino · Accepted solution]

@zerothree Cancelling your Direct Debit was exactly the wrong thing to do. You should have followed this guide to cancel: Cancelling your contract - An updated guide - O2 Community

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