cancel
Showing results for 
Search instead for 
Did you mean: 

Hi, I'm wanting to keep my old number but it was cut off yesterday, how do I do so please? I've got

AlisonJC
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I'm wanting to keep my old number but it was cut off yesterday, how do I do so please? I've got my new phone and sim, also on O2.

Message 1 of 2
375 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 84: Resplendent
  • 23230 Posts
  • 1030 Topics
  • 3694 Solutions
Registered:

@AlisonJC O2 has been stupidly disconnecting sims before a new one arrives and preventing customers doing a sim swap. The easiest way to get this resolved is to call into an O2 store if you have one nearby and they'll activate your new sim. Be sure to bring photo ID with you.

Alternatively you can download Skype if you have no phone to use Guide: A Guide to Skype and call customer service on 0800 902 0217 or 0800 032 1402 to get your sim activated.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
368 Views
1 REPLY 1

Bambino
Level 84: Resplendent
  • 23230 Posts
  • 1030 Topics
  • 3694 Solutions
Registered:

@AlisonJC O2 has been stupidly disconnecting sims before a new one arrives and preventing customers doing a sim swap. The easiest way to get this resolved is to call into an O2 store if you have one nearby and they'll activate your new sim. Be sure to bring photo ID with you.

Alternatively you can download Skype if you have no phone to use Guide: A Guide to Skype and call customer service on 0800 902 0217 or 0800 032 1402 to get your sim activated.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 2
369 Views