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Purpleb000
Level 1: Joiner
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on ‎13-12-2023 20:58

on ‎13-12-2023 20:58

Hi.

 

i switched from sky to O2 a few weeks ago, I've only just realised that people who don't have my number saved can't ring me? Why would that be? I can ring them but they cant ring me? Please someone help. I've turned my phone on and off ect. Nothing is helping!

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MI5
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on ‎13-12-2023 21:09

on ‎13-12-2023 21:09

@Purpleb000 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Purpleb000
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on ‎14-12-2023 07:56

on ‎14-12-2023 07:56

Has anyone got any ideas what the problem could be? 

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Oxonian
Level 37: Blazing a Trail
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on ‎14-12-2023 21:21

on ‎14-12-2023 21:21

@Purpleb000 

I have some ideas but they would be pure speculation.

@MI5 has suggested a way forward, in fact your only way forward. 

Please let us know how things transpire.  

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MI5
Level 94: Supreme
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on ‎14-12-2023 21:24

on ‎14-12-2023 21:24

You can only lead a horse to water......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎15-12-2023 19:45

on ‎15-12-2023 19:45

@MI5 

So very true. 👍

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