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AlisonFraser
Level 1: Joiner
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I bought a new SIM card for my daughter’s first new mobile phone. I have gone to activate it in her mobile, and now my mobile phone will not make or receive calls. What do I do?

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MI5
Level 94: Supreme
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Registered:

@AlisonFraser 

It would appear that you have upgraded your number by mistake.

You need to contact O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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AlisonFraser
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Thank you. My daughter’s new mobile is now active with my number. Will I be able to put her SIM card in my mobile and it will work for me?

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MI5
Level 94: Supreme
  • 145050 Posts
  • 635 Topics
  • 27831 Solutions
Registered:

@AlisonFraser 

Yes you can and it will work, but your sim will have the contract you chose for her on it.

You will then need to get her a new sim to use in her phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
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