Can anyone offer some advice on how to resolve this please, I know there have been various issues following the migration.
We have 2 x SIM only monthly contracts previously with Virgin for many years and now o2 since June/July. Following the migration there were no issues with my mobile (Motorola G6) but the other, a Huawei P30 Lite cannot make or receive calls or texts and displays "Emergency Calls Only". I'm sure it's an issue with the phone because the Huawei SIM card works fine in my phone and shows 02-UK at the top.
The Huawei is unlocked and shows various networks when searching but when asked to register on o2 it says registration failed.
Thinking it may be related to APN settings I have text ACTIVE to 2020 four times but each time I get an response saying they are busy and to try later. I did get through to o2 yesterday but then got cut off!
Can anyone confirm what the APN settings should be?
I have compared the APN settings on the two phones which are as follows:-
Name: O2 Mobile Web (both)
APN: mobile.o2.co.uk (both)
Proxy: Not set (both)
Port: Not set (both)
Username: o2web (both)
Password: ******** (both)
Server: Not set (both)
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy - Not set (mine 82.132.254.1)
MMS Port - Not set (mine 8080)
MCC: 234 (both)
MNC: 10 (both)
Authentication type: None (both)
APN Type: default,supl,hipri,ia,mms,xcap (mine Not set)
APN protocol: IPv4 (both)
APN roaming protocol: IPv4 (both)
APN enable/disable: APN enabled
Bearer: Unspecified (both)
MVNO type: None (both)
MVNO value: Not set (both)
Thank you!
