21-05-2024 16:42
No cellular service in Europe …don’t know Sim pin … phone is asking for a puk code … can’t receive texts to get it
21-05-2024 16:48
21-05-2024 16:48
then you will need to use Skype and call o2 on +44 800 9020217 and speak to an advisor, there is nothing anyone on this customer to customer community
21-05-2024 16:51
21-05-2024 16:51
Thank you. I shall try your suggestion.
21-05-2024 17:05
Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone
or look in your My O2
21-05-2024 17:38
21-05-2024 17:38
Tried your suggestion.
Beyond frustrated … after dealing with two representatives … in a call centre in India( He told me) and I have been waiting nearly 30 minutes as he verifies my details. If he can’t do that on the computer, I am not too optimistic about getting the help I need!
21-05-2024 18:05
Did you try the online suggestions?