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Getting puk code when locked out of O2 when in Europe

MM144
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No cellular service in Europe  …don’t know Sim pin … phone is asking for a puk code … can’t receive texts to get it

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madasaf1sh
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@MM144 

then you will need to use Skype and call o2 on +44 800 9020217 and speak to an advisor, there is nothing anyone on this customer to customer community 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MM144
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Thank you.  I shall try your suggestion.

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MI5
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@MM144 

Try here https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

or look in your My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MM144
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Tried your suggestion.

Beyond frustrated … after dealing with two representatives … in a call centre in India(  He told me) and I have been waiting nearly 30 minutes as he verifies my details. If he can’t do that on the computer, I am not too optimistic about getting the help I need!

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MI5
Level 94: Supreme
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@MM144 

Did you try the online suggestions?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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