Getting messages about an order or request I never made

[Kl926]

I've received a confirmation of a order/ request that I haven't made at all, I've not done anything of a sort and needing to know where this has come from please 

[jonsie]

This info is from O2.

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.