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Getting desperate :( Number not transferred

L0ngingf0rN0
Level 1: Joiner
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on ‎28-02-2025 10:31

on ‎28-02-2025 10:31

Hello,

I left Tesco Mobile last Friday, switching to O2. I requested my PAC code last Friday (21/02) and still my old number has not transferred. I phoned Tuesday and was told it was schedule for Tuesday so should be ready Wednesday. Nothing happened. I phoned Thursday and CS escalated the issue and I am having to wait another 48hrs. In the past this switch has been nearly instantaneous. Is this fixable? Or because it hasn't happened within a few hours, the likelihood is that its not going to work. 

 

I've been without my number for a week, and I'm starting to think it might be lost. Has anyone had this issue before and its been resolved? Is there anything I can do to help the situation?

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MI5
Level 94: Supreme
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on ‎28-02-2025 15:01

on ‎28-02-2025 15:01

Good luck @L0ngingf0rN0 

Keep us updated next week.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎07-03-2025 14:30

on ‎07-03-2025 14:30

Afternoon @L0ngingf0rN0 

 

I'm just checking in to question if you were able to get this sorted?

 

Thanks 

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