cancel
Showing results for 
Search instead for 
Did you mean: 

Genuine password reset email?

Warycustomer
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all

 

we had a password email reset link which i don't think we requested.

 

if it was genuine how long would the link say it is valid for? I would expect only 30 mins or something... this says much longer.

Message 1 of 2
532 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

@Warycustomer 

If you didn't request it, ignore and delete.

It's common for scammers to use this method to generate OTP's and they will attempt to call you and obtain the OTP to gain access to your account.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
514 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 152510 Posts
  • 651 Topics
  • 29106 Solutions
Registered:

@Warycustomer 

If you didn't request it, ignore and delete.

It's common for scammers to use this method to generate OTP's and they will attempt to call you and obtain the OTP to gain access to your account.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
515 Views